What to Expect

What to Expect

What to Expect


You are unique and we provide individualized nutrition and lifestyle advice. In order to practice safely, effectively and with this in mind, appointments are structured as follows:
Initial consultation full health history/fact finding $129 Nicole $139 Katie (70 mins)
Subsequent consultations

Remote Wednesdays

review nutrition/progress/advise $105 (45 mins)

No in clinic consults available Wednesdays; these are Skype appointments only.

**Note: Bioimpedence body composition scans attract an additional $10 fee. All weight loss consultations are therefore $115.


What can I expect from each appointment?

The initial consultation is mainly fact finding. We review your full health history, any medications, diagnosed conditions are noted and all your symptoms are discussed. If you have copies of recent test results, particularly blood tests, please bring these with you BUT please do not be concerned if you do not have access to copies. Getting to know you does take some time so we allow 70 minutes. Please also bring with you a list or picture of all medication and supplements you are currently taking.  We will often finish by asking you this question: ‘when did you last feel healthy? How did that feel?’

You will leave this appointment

a) feeling ‘heard’ and

b) with a few simple modifications to make to your current nutrition / lifestyle / supplement regime.

c) Possibly with 1 or 2 practitioner grade supplements. See note below on supplements please.

d) possibly with instructions to keep a detailed food and symptom diary for a number of weeks / a basic protocol to follow / or a ‘checklist’ of daily habits to bring into your routine.

Please ensure you read the change and cancellation policy before becoming a client at the bottom of this page.

The second consultation and subsequent consultations we may review some of what was discussed in the first consultation and we will:

  • Explain to you why you may be experiencing some of your symptoms from a nutritional medicine perspective
  • Review how you are feeling with the simple modifications we may have already made.
  • Recommend further lifestyle / exercise / dietary changes to implement
  • Change / add in / reduce your supplementation routine.
  • May recommend a program such as our Back 2 Basics program or the Metabolic Balance program because it does take time to change habits and we want long term results
  • Give you some idea of how long it may take for you to begin feeling yourself again.
  • Provide referrals if necessary for additional bloods / tests and / or write a letter to your GP or any other relevant health professionals you are seeing concurrently.
  • Review your food and symptom diary as this gives us ‘real time’ feedback


What if I am remote?

Roughly a third of our clients have never met us face to face. We have helped people improve their health all over Australia; even New Zealand. If you have an internet connection we can chat through Zoom or Skype – both are simple to access, Zoom in particular. If your internet is poor, no problems – lets chat via your phone. Just because you can’t make it to us, does not mean we can not assist you.

When booking your appointment, simply select New client consultation. If you want a remote appointment on a Wednesday, use  Remote Wednesdays as the appointment type. The same cost applies for remote bookings and thanks to technology… it really feels like you are right here with us.

Written Advice

Any changes that we ask you to make will be written down for you and given to you before you leave the consultation. Sometimes we run a little short on time and this doesn’t quite happen in which case we follow up with an email preferably that day to ensure clear communication of expectations.

Weight Loss Consultations

If your goal is to release weight and return to a healthy weight range in a safe and effective way then we will most likely recommend a Metabolic Balance® program. You must still book in for an initial consultation so that a full health history can be taken and your suitability for Metabolic Balance can be assessed.

This program is a commitment of at least 3 months with the intention of releasing weight and regaining health for life – not just for a season. It’s typical for other symptoms to improve even in complex health conditions because this program is not just about weight loss. Rather, it’s about restoring your body to health, minimizing inflammation and then weight is released as a result. Know more..


Nutritional supplements have a place in the treatment of many conditions including fatigue, poor sleep (the cornerstone to good health), mental wellbeing, digestive function, cardiovascular issues and even weight loss. Vitamins and formulas available over the counter (OTT) are typically incredibly poor quality, not therapeutically dosed (i.e. they are weak) and also filled with fillers. There are very few OTT supplementations that we would recommend.

Therefore, we have our own, well stocked clinical dispensary on site of therapeutically graded formulas, without fillers. If we recommend supplementation we will advise how long we expect you to be on it, what effect it will have and explain to you the rationale for why you need it.

If you are already taking OTT supplementation please bring this with you. If we feel we can work with it we are happy for you to continue with it. If its poorly formulated (sometimes the label is worth more than the tablets inside, honestly) we can explain why and swap you to something appropriate if necessary.

Please note: we have had many new clients come and see us with literally bags full of expensive herbs and vitamins. This is utterly ridiculous. You will never walk out of our clinic with any more than 3 recommended supplements. Our preference is to use food as medicine and minimize the need for supplementation.


See our FAQ page if you feel like you still have questions 🙂

Changes and Cancellations

In an effort to keep our consulting fees affordable we do not have a full time receptionist to confirm appointments. Michelle works 20 hours a week and answers the phone (between 9am and 1pm) if you do need to make changes.

Aside from this, you will receive email confirmations of your appointment a) upon making the appointment b) one week out from the appointment. c) A phone call from Michelle a few days out from the appointment.

We ask that you provide as much notice as possible if you need to change or cancel an appointment particularly for weekend and after hours appointments which are booked up 3 weeks in advance.

minimum of 48 hours notice is required for cancellations and changes. The booking deposit ($49) that you pay when you book as a new client is FULLY refunded unless you CANCEL or CHANGE with less than 24 hours notice. If you cancel or change with less than 24 hours notice then the fee of $49 is charged. Please note our preference, as stated above is a minimum of 48 hours notice.

You will be charged in full if you simply do not show up for the appointment. We will simply charge the card on file.  Under Australian Consumer Law, as a service based business who clearly states the cancellation policy, we are entitled to do this. This also enables us to keep our fees reasonable for all. 

We respect your time and commitment to your health so please respect our commitment to you as well.